Assistant Manager Digital Collections Stack Analyst  Full Time

Assistant Manager Digital Collections Stack Analyst

Mashreq Bank is seeking a highly motivated and detail-oriented professional for the position of Assistant Manager – Digital Collections Stack Analyst within its Retail Banking Group. This role is based in Karachi, Pakistan, and is offered as a full-time, on-site position. The role is designed for individuals who have strong analytical skills, a good understanding of banking operations, and experience working with digital platforms or collections processes.

The primary objective of this position is to support and strengthen the bank’s digital collections strategy by effectively managing delinquent accounts through the use of advanced digital tools, data analysis, and targeted customer engagement campaigns. The Digital Collections Stack Analyst plays an important role in ensuring that overdue accounts are identified, monitored, and handled through structured and well-planned digital recovery strategies.

In this role, the selected candidate will be responsible for identifying customer accounts based on defined risk and delinquency strategies and segmenting portfolios to ensure that the most effective collection methods are applied. The analyst will work on creating, executing, and monitoring digital collection campaigns, ensuring that each campaign is properly tracked and evaluated for performance and recovery outcomes.

A key part of the job involves analyzing campaign performance, preparing reports, and recommending improvements. The analyst will use data insights to refine strategies, increase recovery rates, and enhance customer engagement. Strong reporting skills and attention to detail are essential, as performance tracking and accurate documentation are critical to the success of digital collection programs.

The Assistant Manager – Digital Collections Stack Analyst will also contribute to developing and improving digital collection strategies for different portfolios. This includes supporting collection teams in multiple regions and helping implement best practices that ensure both business efficiency and a customer-centric approach. The role requires balancing financial recovery objectives with responsible and professional customer communication.

Another important responsibility is portfolio analysis and delinquency flow management. The analyst will evaluate trends, identify potential risks, and help optimize the collections process to maintain the financial health of the organization. By studying repayment behavior and campaign results, the analyst will assist in refining future strategies and improving operational efficiency.

The role also requires close collaboration with digital collections teams, analytics departments, and other internal stakeholders. The selected candidate may participate in discussions related to enhancing digital collection tools, improving automation, and expanding the reach of digital solutions across different markets. This collaborative environment allows professionals to gain exposure to advanced banking technologies and strategic decision-making processes.

To succeed in this position, candidates should demonstrate strong analytical thinking, problem-solving abilities, and strategic planning skills. The ability to interpret data, identify patterns, and recommend actionable solutions is highly valued. In addition, effective communication skills and the ability to work in a team-oriented environment are important for coordinating with multiple departments.

This position is ideal for professionals who are looking to advance their careers in banking analytics, digital collections, or financial operations. Working in this role provides valuable experience in digital banking systems, campaign management, and data-driven decision-making, all of which are increasingly important in modern financial institutions.

Overall, the Assistant Manager – Digital Collections Stack Analyst position offers an opportunity to work in a dynamic and technology-driven banking environment, where innovation, analytical expertise, and strategic thinking play a central role in improving financial performance and customer experience.

Job Details

Company: Mashreq Bank
Position: Assistant Manager – Digital Collections Stack Analyst
Industry: Banking / Financial Services
Job Type: Full-time
Job Location: Karachi, Sindh, Pakistan
Work Mode: On-site
Posting Date: Recently Posted

Salary

Salary is not officially disclosed by the employer.
Estimated market range for similar roles in Karachi: PKR 50,000 – 100,000+ per month, depending on experience.

Job Responsibilities

• Identify delinquent accounts based on strategy

• Execute and monitor digital collection campaigns

• Track campaign performance and generate reports

• Develop and improve digital collection strategies

• Analyze portfolio data to improve recovery results

• Collaborate with digital collections and analytics teams

Required Skills

• Strong analytical and reporting skills

• Banking or financial services knowledge

• Campaign monitoring and performance tracking

• Strategic thinking and problem-solving

• Attention to detail

• MS Excel or MIS reporting experience

Experience Requirements

• Relevant experience in banking, collections, or analytics preferred

• Assistant Manager or Analyst level experience is an advantage

About the Role

The Digital Collections Stack Analyst plays an important role in helping the organization manage delinquency flows, improve digital collection strategies, and maintain financial health while ensuring a customer-centric approach.

How to Apply

Candidates can apply through the official careers platform or LinkedIn job portal.

Apply Here:
https://pk.linkedin.com/jobs/

Company Website:
https://www.mashreq.com/